Th77 Privacy Policy – Malaysian Player Personal Data Protection

1 Introduction

Th77 ("we", "Platform") is committed to protecting the privacy of every user who registers and uses our services. This Privacy Policy is established to ensure you fully understand how your personal information is managed with complete trust and responsibility.

We understand that trust is the foundation of our relationship with players. Your privacy is not merely a formality — it is a genuine commitment we uphold in every aspect of th77's platform operations. This policy outlines your rights regarding personal data and how you can reach us if you have any concerns.

This policy applies to all services provided by th77, including the official website, mobile apps for Android and iOS, and all our official communication channels. Continued use of the th77 platform after any amendments to this policy are published constitutes your acceptance of the updated terms.

2 Information Collected

Th77 collects various types of information to enable us to provide a secure, transparent, and high-quality service. The information collected falls into two main categories:

Information you provide directly:

• Full name as stated on your identification document (MyKad or passport)
• Date of birth and gender
• Email address and mobile phone number
• Current residential address
• Bank account details and payment methods used
• KYC (Know Your Customer) documents such as MyKad copies and proof of address
• Communications you send to our support team

Information collected automatically:

• IP address and general geographic location information
• Device type, operating system, and browser version used
• Activity log data including login times, logout times, and in-platform actions
• Betting records, deposits, withdrawals and financial transactions
• Platform feature usage data and navigation patterns
• Information collected through cookies and similar tracking technologies

Information Type	Purpose of Collection	Retention Period
Identity & KYC	Age verification, fraud prevention, legal compliance	5 years after account closure
Payment Information	Transaction processing, anti-money laundering prevention	7 years (tax compliance & AML)
Game Records	Dispute resolution, game fairness auditing	3 years after transaction
Technical Data	Account security, fraud detection, platform improvement	12 rolling months
Support Communication	Customer service records, quality improvement	2 years after ticket closure

3 How We Use Your Data

The personal information we collect is used for specific and legitimate purposes. th77 will not use your data for any purpose other than those stated below:

• Identity verification and KYC — ensuring every account is held by an eligible individual aged 18 and above.
• Account management — creating, maintaining, and protecting your account on the th77 platform.
• Financial transaction processing — ensuring deposits and withdrawals are processed accurately and securely.
• Platform security — detecting and preventing fraud, unauthorized access, and suspicious activity.
• Customer Support — enabling our team to provide effective and timely assistance.
• Essential Communication — sending account-related notices, transaction updates, policy changes, and relevant promotions.
• Legal compliance — fulfilling obligations under applicable laws including AML (Anti-Money Laundering).
• Platform improvement — analyzing usage patterns to improve the overall user experience.

4 Information Sharing

Th77 only shares your personal information in limited situations and with trusted parties. We do not disclose your data to third parties without your consent, except in the following circumstances:

• Payment service providers — payment partners who process your deposit and withdrawal transactions, subject to strict confidentiality agreements.
• Game software providers — game providers that require minimal data to operate games properly and fairly.
• Legal authorities — when required by court order, regulatory authority request, or legal compliance obligations.
• Fraud prevention unit — limited sharing with industry bodies to detect and prevent fraud across platforms.
• Business transfers — in the event th77 undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, and you will be notified in advance.

All third parties sharing data with th77 are bound by data protection agreements that require them to safeguard your information to a standard equal to or higher than our own.

5 Data Security

Protecting your personal and financial information is th77's top priority. We continuously invest in the latest security infrastructure to keep your data safe at all times.

The security measures we employ include:

• 256-bit SSL/TLS Encryption for all data transmitted between your browser and our servers.
• Data-at-rest encryption for all sensitive information stored in our databases.
• Two-factor authentication (2FA) available for all accounts as an additional layer of security.
• Real-time threat monitoring using intrusion detection systems that operate 24 hours a day.
• Regular security audits by independent and qualified third parties.
• Internal access controls that restricts access to sensitive data to authorized personnel only.
• Secure data backup to ensure service continuity and protection against data loss.

While we take comprehensive measures, no security system can be guaranteed 100% foolproof. You also play an important role in protecting your account by choosing a strong password and never sharing your login credentials with anyone.

6 Cookies & Tracking Technologies

Th77 uses cookies and similar tracking technologies to enhance your experience, maintain your login session, and analyze platform usage patterns. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Mandatory Cookies — required for core platform functions such as maintaining your login session and processing transactions. These cookies cannot be disabled.
• Performance Cookies — collecting information on how you use the platform to help us improve functionality and responsiveness.
• Functional Cookies — storing your preferences such as language and display settings to deliver a more personalized experience.
• Analytical Cookies — helping us understand platform traffic and usage patterns in aggregate, without identifying individual users.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's documentation.

7 Data Storage & Transfer

Your personal data is stored on secure servers protected by strict physical and digital security protocols. th77 retains your data only for as long as necessary for the stated purposes or as required by applicable law.

In some situations, your information may be transferred to or stored at locations outside Malaysia. Where such transfers occur, we ensure equivalent protection is provided through valid data transfer agreements and appropriate safeguard mechanisms.

Once your account is closed or the specified retention period has expired, we will securely delete or anonymise your data, unless a longer retention period is required by law. Our data retention schedule is as stated in Section 2 above.

8 Your Rights

As a th77 user, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

• Right to Access — you have the right to request a copy of the personal information we hold about you.
• Right to Rectification — you may request the correction of inaccurate or incomplete information.
• Right to Erasure — in certain circumstances, you may request that your data be deleted, subject to our legal obligations.
• Right to Object — you may object to the processing of your data for specific purposes such as direct marketing.
• Right to Restriction — you may request that the processing of your data be restricted in certain situations.
• Right to Data Portability — you have the right to receive your data in a machine-readable format.

To exercise any of the above rights, contact our team via live chat or email at [email protected]. We will respond to your request within 30 calendar days. In some complex cases, this period may be extended up to 60 days with prior notice.

9 Children's Privacy

The th77 platform is strictly for individuals aged 18 and above. We do not knowingly collect or store any personal information from minors. If we discover that a minor's information has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question.

If you believe that your child or a minor has registered an account on th77, please contact us immediately through our support channels so we can take appropriate action without delay.

10 Policy Changes

Th77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via an in-platform notice or email at least 14 days before the changes take effect.

The "Updated" date at the top of this page indicates the date of the most recent revision. We encourage you to review this page periodically to stay informed of our latest policy. Continued use of the th77 platform after changes are published constitutes your acceptance of the revised policy.

11 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• Live Chat: Available 24/7 directly from the th77 platform
• Email: [email protected]

We are committed to responding to every privacy-related inquiry in a timely and fully transparent manner. Your satisfaction and trust are our top priority.